Refund policy
By placing an order, you agree to our return and refund policy.
Returns not accepted after 15 days. A Return Authorization Number Must Be Requested prior to any return being processed. All Returned or Exchanged clothing product must be in a new, unworn, and unwashed condition with all original tags attached.
If you are returning an item, please make sure your item is well-packed and insured. Stokes International and stokes-int.com.com will not be responsible for returns which are lost or damaged in transit, so for your protection, please ensure that the item is insured. Returns that arrive after 15 days will not be processed or refunded to you.
Please be advised returns and exchanges do not include reimbursement of original shipping and handling charges. We do not offer free return shipping for ordering errors (such as selecting the wrong size, color or style). If you need to return an item for a different size, colour, style, you will be responsible for the return shipping costs.
The following items are final sale and not returnable:
- All Sale items are final sale;
- Custom Engraved items;
- Samples;
- Altered items (such as hemming of pants, sewing shirt crests, etc)
- 5.11 Merchandise;
- Custom manufactured items whereby a preproduction sample was approved prior to the order confirmation;
- Uniform Hats and Winter Fur Yukon Hats are not only considered a Custom product, but due Hygienic Reasons will not be accepted for returns or exchanges.
Once we receive the return of the item with the above criteria met, we will process a refund directly to the original payment method used at time of purchase (credit card, paypal, etransfer).